Regulation, technology, and the fine line between them.
What must every MSP know to avoid complicating things for the client and themselves?
In the world of IT and cybersecurity, technological solutions are only half the story.
The second half is regulation, privacy, and procedures. That's exactly where the problems start.
More and more organizations are exposed to legal risk not because of a breach, but because of the incorrect use of legitimate technology.
Access to employee mailboxes
Even when it comes to a corporate email, not all access is permitted.
Accessing an employee's email account without a clear procedure, consent, or legal justification could be considered a privacy violation.
An MSP that provides technical assistance without asking the right questions can get into trouble along with the client.
Office security cameras
Cameras are not a tool for employee management.
Using them for ongoing supervision, monitoring, or control of employees' work may be considered a violation of privacy.
Filming is permitted for security purposes only, in public areas, and with a clear notification requirement for employees.
Misuse has already led to lawsuits and fines.
Log collection and user monitoring
SIEM, MDR, and EDR systems collect personal information for everything.
Without defining objectives, reducing information, and maintaining the principle of proportionality, even an advanced security solution can become a regulatory problem.
Technology without procedures is a risk. An MSP who is aware of limitations, knows how to ask questions and guide correctly, protects the client and also himself.
We at Ofek Dist work with MSPs precisely at this point.
Connecting information security solutions, regulation, and correct implementation in the field.
Want to check where your customers might get stuck without realizing it?
We would be happy to have a professional conversation.
073-220-0100
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